Switching Energy Supplier to Utility Point FAQs

All you need to know about switching to Utility Point

Find out more about the switching process and what you need to do when transferring your energy supply to Utility Point.

If you have a question not listed here, please don’t hesitate to get in touch with our friendly customer service team.

Switching energy supplier to Utility Point couldn’t be easier. All you need to do to get started is to get a quote and find your perfect tariff – it only takes a couple of minutes. After you’ve completed the online switching form, we’ll take it from there so you can sit back and relax.  

Get a quote in minutes. 

We’ll get in touch with your current supplier and arrange a transfer date with them on your behalf. The only thing we’ll need from you is an opening meter reading, which we’ll need five days before you’re due to come on supply with us. Don’t worry, we’ll send an email reminder so you don’t forget.

We’ll keep you updated on what’s happening throughout the process by email, but you can also login to your online account at any time to track the progress of your switch.

Just switched energy supplier to Utility Point? Here’s what happens next:

Step 1) Once you’ve registered online, we’ll send your Welcome Pack via email within 24 hours. This pack contains your contract with Utility Point and detailed terms and conditions. It will also confirm your expected switch date, direct debit amount, and first payment date.

Step 2) You’ll have a 14-day ‘cooling-off period’ during which time you’re free to change your mind and cancel your switch without incurring any exit fees, so please check all the information we send you carefully.

Step 3) We’ll contact your current energy supplier on your behalf and inform them of your request to move over to us. Five days before your switch date, we’ll ask you to send us your opening meter readings.

Step 4) When we receive your opening meter reading(s), we’ll pass them onto your previous supplier so they can generate your final bill. Your closing reading with them should match your opening reading with us so you won’t be charged twice for the energy you use. It also means that we’ll start at the right point when working out how much energy you’ve used with us so there’ll be no confusion or surprises on your statements!

You can submit your opening readings as well as your regular monthly meter readings through your Utility Point online account. You’ll also be able to review all your energy statements, usage, and tariff details here too.

It’s that simple! Get a quote in minutes.

The whole process of switching energy supplier to Utility Point should only take around 21 days.

No, you don’t need to contact your old energy supplier when you switch to Utility Point as we’ll take care of everything for you.

When you send us your opening meter readings, we’ll send them to your old supplier so they can send you a final bill and close your account. 

You cannot be charged an exit fee if you are in the last 42 days of your contract with your current supplier.

Your current supplier may write to you before this 42-day period, informing you that your contract is due to expire. Once they have, you can switch without penalty. Suppliers normally do this within 42-49 days of your contract expiring. If you’re unsure if you can leave without incurring a fee, it’s always worth just double checking with them.

Objections to switching your energy can happen from time to time, but it’s nothing to worry about.

If your current energy supplier raises an objection to your transfer over to us, we’ll email you to let you know this has happened. Unfortunately, there is nothing we can do to fix this from our side. You’ll need to contact your current supplier to find out the reason for this objection and how to resolve it.

The most common reasons are that you have been with your supplier for less than 28 days or there is an outstanding balance on your account. This may result in a delay in your transfer and supply start date.

Once the objection with your current supplier has been resolved, please get in touch with us to let us know so we can continue the switching process.

When you provide us with your opening meter readings, we’ll pass it on to your previous supplier for you so they can produce an accurate final bill. If your previous supplier doesn’t agree with the reading provided however, they’ll dispute it. If this happens, we will be in touch to explain what happens next.

The process of resolving this dispute can take up to eight weeks for gas readings and fourteen weeks for electricity readings. This won’t affect your switch as we’ll use the opening reading you provided for your first statement while the dispute is being looked into.

Once the issue has been resolved, there will be a reconciliation between your opening statement with us and your final bill from your previous supplier to ensure you’re not being billed twice.

Switching energy suppliers is usually a straightforward process. However, sometimes providers can accidentally switch the wrong energy supply instead of yours. This is called an ‘erroneous transfer’ and happens in about 1% of all switches.

To help stop this from happening when you switch energy supplier, double check that the new company has your correct details, including your MPRN, MPAN, and meter serial number. If any details are wrong, inform your new supplier as soon as possible.

When you tell us you’d like to switch your energy supply to Utility Point, we’ll start the process by matching your details to the address held in a central industry database (all energy suppliers do it like this) but sometimes this information isn’t always correct – especially for flats or new build homes.

This is why it’s important to always double check the information we hold for you matches your records, including your MPRN (for electricity), MPAN (for gas), and meter serial numbers. If there are any differences in our details, please let us know straight away.

If an erroneous transfer does happen (the switching of the wrong energy supply), we’ll put things right as quickly as possible, at no cost to you, and will keep you in the loop while the error is being corrected.

To give you added reassurance, Utility Point is signed up to the Erroneous Transfer Customer Charter (ETCC), a voluntary code of conduct ensuring that all electricity and gas suppliers promise to protect you if a switch has been initiated by mistake.

You should never be out of pocket as a result of an erroneous transfer and you should continue to pay your old supplier as normal.

At Utility Point, we take every precaution to avoid erroneous transfers when switching over our new members’ energy supply. Sometimes this is unavoidable however, and we aim to fix erroneous transfers within 21 days.