Understand Your Rights as an Energy Consumer

Know your rights in a changing energy market

If you need help with an energy problem, Citizens Advice will be able to provide free and independent advice and support.
They have created a handy checklist for you to ‘Know your rights in a changing energy market’:

Know Your Rights - English Version

Know Your Rights - Welsh Version

They also have a range of guides to help answer the most common energy problems, for example, with your bills or meters, or if you’re struggling to pay for the energy you use.

For more information, visit the Citizens Advice website or you can call them directly Monday to Friday, 9am to 5pm:

·  Consumer Service - 0808 223 1133

·  Consumer Service Welsh Speaking - 0808 223 1144