Priority Services – extra support for those in need

Extra support for those in need

What is the Priority Services Register?

The Priority Services Register (PSR) is Utility Point’s way of helping our vulnerable members by providing extra support when they need it, from helping you read a bill to safeguarding electricity that powers vital medical equipment.

The PSR is completely free and confidential and it means you’ll always get the help you need, particularly in an emergency.

Who can apply and how?

You can apply for Utility Point’s Priority Services Register, or a family member or carer can apply on your behalf, if you’re:

  • Disabled

  • Chronically ill

  • Bedridden

  • Living with dementia

  • Of pensionable age

  • Living with children under 5

  • Experiencing mental health issues

  • Living with learning difficulties

  • Unable to speak English

You can also apply if you’re temporarily having trouble due to life-changing events, such as an operation, pregnancy, redundancy or bereavement.

Choose from 3 ways to apply:

  1. Print out this application form and email it to us at

  2. Call us on (Monday to Friday 9am-6:30pm) 

  3. Fill out the form below and apply online

How can the Priority Services Register help?

When you sign up to the Priority Services Register, we’ll work out exactly how to support you, but here are some things we can do:

  • Give you notice if we know about a planned power cut, which is especially important if you have electrical medical equipment.
  • Send your Utility Point bills in large print
  • Send duplicate bills to a friend, carer, or family member
  • Provide a free annual Gas Safety Check if you’re eligible
  • Send an engineer to read your meter and arrange a password so you know it’s us before opening the door
  • Read your bills out to you each month if you’re visually impaired

About your personal information

When you sign up to Utility Point’s PSR, you’re consenting to your data being stored on our secure systems. We’ll never share it with anyone for marketing purposes (so you won’t receive sales calls) but sometimes we’ll share it with those who supply and maintain the electricity and gas to your home, including:

  • Meter operators
  • Engineering partners
  • Network operators

You can tell us not to share your data, but it means we might not be able to meet your needs. For example, in the event of a power outage, we couldn’t tell a network operator to prioritise your power should you need it. We also couldn’t include you in our password scheme or give you a Gas Safety Check.

You can read more about how we protect your sensitive personal data through our PSR, and more generally, in our privacy policy.


  • Reason for wanting to join

    Please select all that apply