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A message to all customers 

Please see below information regarding your new supplier, their contact details, what to do now to ensure you receive a final accurate bill and answers to a few frequently asked questions. 

Utility Point Limited in administration (“the Company”)

A message to all customers,

Utility Point Limited ceased trading on 14 September 2021. On 18 September 2021
Ofgem, the energy regulator, appointed EDF as your Supplier of Last Resort (“SoLR”).
Energy supplies have remained secure throughout this process, with EDF supplying
energy to all customers from 18 September. Your supply is uninterrupted.

Following completion of the Ofgem regulatory process, on 22 September 2021, Rob
Croxen, Paul Berkovi and Mark Firmin of Alvarez & Marsal Europe LLP were appointed as
Joint Administrators to the Company.

What happens next?

1. Utility Point in Administration will work with EDF to safely and securely transfer
customers to their systems. This happens in stages so please bear with us.
2. Once your account hits the EDF system, they will send your welcome information
which will include your EDF account number, new tariff details, how to set up an
online account plus our terms and conditions
3. When you’re fully onboarded to EDF, you will receive a closing account statement
from us (Utility Point in Administration) covering the period from your last bill with
Utility Point up to when you migrated to EDF
4. Any balance owed to you will be transferred to your EDF account

Key information

– Your Utility Point account details will be shared with EDF for your
transfer. EDF will treat all your details safely and securely in line with their
privacy policy. You can find their privacy notice at edfenergy.com/privacy
– Pay by Direct Debit? Please don’t cancel it as EDF aim to transfer this from
Utility Point to EDF during your account set up
– Think you’re in credit? We’ll work out your final account balance and send you
a closing account statement once you are fully onboarded to EDF. If you’re owed
money it’ll be credited to your new EDF account/refunded to you. It may take
some time to work this out but EDF and Utility Point in Administration are already
on the case
– Pay by cash or cheque? EDF will send you a monthly bill with information on
how to pay

Whilst we work with EDF to transfer your account, we are here to help. If you have a
query you can contact us, Utility Point in Administration on 0345 557 7878. Lines are
open Monday – Friday, between 9:30am and 6.30pm.

You can also find regular updates from EDF, including frequently asked questions here:
edfenergy.com/upfaqs​​​

Contact Information

As you have now transferred to your new supplier, EDF please make a note of their contact numbers below for any queries you may have.
• SMS – 07481 341 928
• WhatsApp – 07480 802 942
• Call – 0333 009 7120

Ensuring you receive an accurate final bill

Please provide meters readings through the online hub in the normal way. If you have meter readings for the transfer date, being 18 September, please submit these otherwise please can you send the next available meter reading and the date it was taken. This may be today. This will be important to ensure an accurate bill is provided and a smooth transfer to EDF.

It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.

If you are in debit to Utility Point in administration, you should wait to hear from EDF or Utility Point in administration who will talk to you about repayment arrangements.

Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem. We also attach a link to the Ofgem statement (Utility Point customers: Your questions on new supplier EDF | Ofgem) that has been issued with regards to the current situation and your new supplier.

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and Facebook channels.

Click below to access a set of frequently asked questions to provide further guidance. This should be read in conjunction with the frequently asked questions issued by EDF (Welcoming Utility Point customers| EDF (edfenergy.com).

The affairs, business and property of Utility Point Limited in administration (“the Company”) are being managed by Rob Croxen, Paul Berkovi and Mark Firmin (“the Joint Administrators”) who act without personal liability.

 Read Full Announcement and Customer FAQs