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A message to all customers 

Please see below information regarding your new supplier, their contact details, what to do now to ensure you receive a final accurate bill and answers to a few frequently asked questions. 

Utility Point Limited in administration (“the Company”)

On 18 September 2021 Ofgem transferred the Company’s customers to EDF as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with EDF supplying energy to all customers from this date. The Company ceased supply of energy from 18 September 2021.

Following completion of the Ofgem regulatory process, on 22 September 2021, Rob Croxen, Paul Berkovi and Mark Firmin of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company.

Contact Information

As you have now transferred to your new supplier, EDF please make a note of their contact numbers below for any queries you may have.
• SMS – 07481 341 928
• WhatsApp – 07480 802 942
• Call – 0333 009 7120

Ensuring you receive an accurate final bill

Please provide meters readings through the online hub in the normal way. If you have meter readings for the transfer date, being 18 September, please submit these otherwise please can you send the next available meter reading and the date it was taken. This may be today. This will be important to ensure an accurate bill is provided and a smooth transfer to EDF.

It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.

If you are in debit to Utility Point in administration, you should wait to hear from EDF or Utility Point in administration who will talk to you about repayment arrangements.

Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem. We also attach a link to the Ofgem statement (Utility Point customers: Your questions on new supplier EDF | Ofgem) that has been issued with regards to the current situation and your new supplier.

Click below to access a set of frequently asked questions to provide further guidance. This should be read in conjunction with the frequently asked questions issued by EDF (Welcoming Utility Point customers| EDF (edfenergy.com).

The affairs, business and property of Utility Point Limited in administration (“the Company”) are being managed by Rob Croxen, Paul Berkovi and Mark Firmin (“the Joint Administrators”) who act without personal liability.


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