Complaints

Customer complaint procedure

Our Customer complaint procedure

At Utility Point we’re passionate about making utilities work around your lifestyle – we want everyone who joins our community to enjoy their time with us and save money. But sometimes things don’t go to plan.

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Online Form

You can use our simple online form below and have your complaint to us in minutes.

Use online form
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Send us a message

Email us directly through your mail client or smartphone: complaint@utilitypoint.co.uk

Send us an email
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Call our team

Members Relationship Team on 03455 57 78 78 Lines are open Mon-Fri 9am-6:30pm, weekdays.

Call us now

You can alternatively write to our Complaints Team at Utility Point Limited, Floor 7, Merck House, Seldown Road, Poole, BH15 1TW.

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