Debt Collections Specialist

Posted on March 3, 2021

Debt Collections Specialist

Job Description

Utility Point has enjoyed phenomenal success in a short space of time with both our energy business, Utility Point, and sister company, Utility Point Telecoms.

This is a fantastic opportunity to join the company in its infancy and help take it through the next stages of rapid growth and diversification. Utility Point has a unique and exciting opportunity for Debt Collections Specialist to join our vibrant and energetic team based in Poole town centre.

Key Responsibilities

You will be responsible for maintaining records of all customer and debt management communications, ensuring customers’ accounts are accurate and up-to-date. You will have a pivotal role in enabling us to continue to deliver exceptional service to our customers.

  • Contacting customers by telephone to arrange the repayment of outstanding debts.
  • Processing of payments via the telephone and where necessary to negotiate new payment plans with customers.
  • Maintaining records of all customer and debt management communications.
  • Manage and resolve difficult or challenging conversations with integrity, professionalism and honesty.
  • Build effective relationships within all areas of the business and work in a collaborative and professional manner.


  • Experience within debt recovery/credit control.
  • You have experience of working closely within an operational environment whilst being both inquisitive and a keen problem solver.
  • Ability to respond to all calls and enquiries promptly and professionally, while following targets and objectives set out by the management team.
  • Excellent communication skills; written, verbal and interpersonal (English GCSE A).
  • A keen eye for detail is essential.
  • Ability to structure own time, use initiative and prioritise effectively.
  • Be able to work well under pressure, have a flexible attitude and be responsive to change.
  • Proficient use of Microsoft Office.
  • Prepared to work flexible hours (including evenings and weekends when required).


  • Competitive salary
  • Subsidised parking very close to our offices
  • Great working environment with view over Poole Harbour, Poole park and the Purbecks.
  • Flexible working hours
  • On the job training
  • Dress down Fridays (every Friday)
  • Free tea/coffee and soft drinks
  • Pastry Mondays
  • Regular team activities including nights out/theme park visits
  • Excellent career progression opportunities
  • 29 days annual leave, your Birthday off on us!
  • Staff discount
  • 4% pension contribution

Use the form below to contact us about this opportunity.

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