Customer complaint procedure

 Customer complaints

At Utility Point we’re passionate about making utilities work around your lifestyle – we want everyone who joins our community to enjoy their time with us and save money. But sometimes things don’t go to plan.

Live Chat speach bubble icon
Online Form

You can use our simple online form below and have your complaint to us in minutes.

Use online form
Email envelope icon
Send us a message

Email us directly through your mail client or smartphone:

Send us an email
Telephone icon
Call our team

Members Relationship Team on 03455 57 78 78 Lines are open Mon-Fri 9am-6:30pm, weekdays.

Call us now

You can alternatively write to our Complaints Team at Utility Point Limited, Floor 7, Merck House, Seldown Road, Poole, BH15 1TW.

Contact us online