Your frequently asked questions

Here you’ll find all the information you need about energy, Utility Point and your account with us. 

Standard Meter
Meters & meter reading
Energy icon - switching energy supplier
Switching energy supplier
personal-protection
My Utility Point account
Utility Point tick - billing & payment
Billing & payments
Gas Supply
Renewing your energy
My Energy icon
My energy
Gas and Electricity Supply
Energy tariffs
home
Moving home & bereavement
Energy emergency phone icon
Emergencies

Need more help? Visit our contact page for more options.