Energy tariff FAQs

Includes understanding the different types of energy tariffs and the available Utility Point tariffs, such as default and 6 Up 6 Down.

With the 6 Up 6 Down energy tariff, you’ll pay slightly more in the first six months of your contract to help cover your increased energy use in the colder months.

Your Direct Debit decreases in the summer months and uses up any credit that has been built up during the winter.

Tariffs are subject to change and can change at any time which is why you may be offered a tariff that wasn’t available before.

If you see a tariff you like the look of, don’t wait. Snap it up there and then!

As tariffs are subject to change, and can change at any time, the best way to find out about our cheapest tariff is to ask one of our customer services team via one of the methods on our contact page.

If your energy contract with Utility Point came to an end before 1st April 2021, and you hadn’t chosen a new tariff, you would be automatically transferred to our Default tariff, which is a fixed tariff with no exit fees. This means you’re free to choose a different tariff at any time without having to pay.

If, however, your contract ended after 1st April 2021, and you haven’t told us which tariff you’d like going forward, you will be moved onto our Simple Energy tariff. This energy tariff has no cancellation fees, so you have the flexibility to choose another tariff.

If you would like to ‘lock in’ your unit rate prices, get a quote for one of our fixed tariffs today.

If your energy contract ends (after 1st April 2021) and you haven’t let us know which tariff you’d like for your new contract, you’ll be automatically signed up for our Simple Energy tariff.

There are no cancellation fees with this tariff so you can choose another tariff without incurring any charges. If you would like to fix your unit rate prices, you can get a quote for one of our one or two year fixed tariffs today.

Yes, you can change tariff mid-contract but please be aware you may have to pay an exit fee for your current tariff.

When you sign up for a fixed rate energy tariff, you’re guaranteeing the price you pay for the energy you use will stay the same for your entire contract.

This means the unit rate, the price per unit of gas or electricity you’ve used, and standing charge, a fee that covers the cost of supplying your energy, won’t go up or down.

Your monthly bill may go up or down still, as this is based on how much energy your household has used during that billing period.

Your bill is calculated by multiplying how much energy you’ve used in that period by your fixed unit rate and adding on your standing charge and VAT at 5%.

Fixed rate energy tariffs are the most popular type of tariff as you get peace of mind that the basic energy unit price and standing charge won’t go up, helping you budget more easily and protecting you from price increases.

You should be aware that when getting a quote for a fixed energy tariff, the amount you pay each month may be higher than quoted if your consumption is higher than the figures you originally provided.

A variable energy tariff, which is sometimes known as a tracker tariff, means that your price per unit of gas or electricity is not fixed and could either increase or decrease depending on wholesale energy prices.

So, while you could benefit from a drop in price, you should also be aware that your unit price could go up as a result of a fluctuating market or other industry costs.

This means your monthly bills will fluctuate not only because they depend on how much energy you’ve used in that billing period, but also because the unit price you’re paying for it may change.

If you’re on a variable Utility Point tariff and prices go up, we’ll always give you at least 30 days’ notice.

Deciding which tariff is the right one for your household is an important decision and will depend on your personal circumstances, so think carefully about what’s most important to you before choosing.

To put it simply, if you want the reassurance that comes with knowing the price of your energy won’t go up, a fixed energy tariff might be a good choice for you.

On the other hand, a variable tariff may be more suitable if you’re happy to take the risk of rising prices for the chance they may fall, and to have a more flexible plan (tracker tariffs tend to be more flexible).

Take a look at your available tariffs by getting a quote online with Utility Point today. If you’re not sure which tariff to choose, our friendly and knowledgeable customer service team will be happy to help.

A tariff comparison rate (TCR) is a rate introduced by Ofgem, the energy market regulator, to help make it easier for people to compare tariffs from different suppliers.

It is the approximate cost of energy per kilowatt hour (kWh) that an average, medium user customer would pay on a particular tariff.

It is not an actual tariff rate and not something you can switch to, but more of a guideline to help you compare energy tariffs.

To calculate a TCR, we use the unit and tariff rate available on a specific tariff and base the usage on Ofgem’s defined medium annual usage, which is 12,500 kWh for gas and 3,100 kWh for electricity. It is not measured on an individual’s usage.

The calculation is the total annual cost for a ‘medium user’ divided by the number of units of energy used.

For example:


  • 365 days x 21.00p standing charge p/day = £76.65
  • 12,500 kWh usage x 2.70p unit rate p/kWh = £337.50

Total annual gas cost = £414.15

TCR = £414.15 (total annual cost) / 12,500 (annual consumption) = 3.31p/kWh.

Electricity TCR

  • 365 days x 21.00p standing charge p/day = £76.65
  • 3,100 x 10.5p unit rate p/kWh = £325.50

Total annual electricity cost = £402.15

TCR = £402.15 (total annual cost) / 3,100 (annual consumption) = 12.97p/kWh.