Reading your meter isn’t always straight forward, here is a detailed guide on How to Read Your Meter.
If you’re still having trouble, just get in touch and we’ll be able to help!
You can submit meter readings in your Utility Point online account. Simply click ‘Submit a meter reading’ and click either ‘electricity’ or ‘gas’.
When you join UP, we’ll need a meter reading from you within 5 days of your switch date. But we’ll remind you of this nearer the time.
We need monthly readings from you so we can work out how much energy you’ve used. If we don’t receive a meter reading from you, we’ll estimate amount of energy you’ve used since the last meter read.
If you submitted the wrong reading, you can email the correct readings to email@example.com, or attach a photo of your meter if you’re not sure.
We’ll make the change for you and send a confirmation email as soon as it’s done.
MPAN stands for Meter Point Administration Number. Your MPAN is the number that identifies your electricity supply. It is sometimes referred to as your ‘S Number’ or ‘Supply Number’. It is the unique number that identifies the supply point to your home. The number is 13 digits long, (if it is shown in a 2 row box it is the bottom line) and can be found on your electricity bill.
MPRN stands for Meter Point Reference Number. The MPRN is the equivalent for your gas supply. It is sometimes referred to as your ‘M Number’. Can be between 6 and 10 digits long, and can be found at bottom of your gas bill (an example below with the numbers highlighted in yellow).
These numbers can only be found on any energy statements and should not be confused with your Meter Serial Number (MSN) which is the number on the physical meter!
If you’re a new Utility Point customer, you’ll find the relevant number on a statement from your old supplier. When you join UP, we will ask you to check these numbers before your 14-day cooling-off period ends so we make sure we take over your home’s supply and no one else’s. If they don’t match, please call us on 03455 57 78 78.
If you can’t find your MPAN and MPRN numbers, don’t worry. With a bit of help from you, we can work it out using a national database. To get started you’ll need to have a look at the front of your meter and jot down the MSN (Meter Serial Number).
We don’t currently support smart meters, but we will do in the future.
If you already have a smart meter, we can still take over your supply, but your meter would revert to behaving like a normal meter. You need to provide us with monthly meter readings through your online account to make sure your energy statement is accurate.
To further incentivise you to use your online account, we have added a £15/fuel discount included into your unit rates. So, if you’ve got both gas & electricity from us, you’re starting with £30 discount!
Unfortunately, we don’t support Prepayment meters so you won’t be able to switch to us at this time. You can request a change of meter type from your current energy supplier, after which you would be able to switch over to us.
A 2-rate meter is an electricity meter which has 2 registers, recording what time of day you use your electricity. 2-rate meters don’t exist for gas.
Unlike a ‘traditional’ meter, you’ll have 2 rows of numbers on your meter. Each register will be labelled slightly differently to indicate which time period they relate to.
The register may be called either Day, Normal or Peak depending on who manufactured the meter or Night, Low or Off-Peak.
The number in the name of your meter relates to how long the Off-Peak or Night register operates.
A ‘typical’ Economy 7 meter’s Night register most commonly operates for the 7-hour period between midnight and 7am. The Day register operates between 7am and midnight.
A ‘typical’ Economy 10 meter’s Night register most commonly operates for the 10-hour period between 10pm and 8am. The Day register operates between 8am and 10pm.
If you do have a 2-rate meter, there are specific 2-rate tariffs available to you to take advantage of this functionality, where you pay a different unit rate depending on when you use your electricity.
You’ll generally pay more for electricity consumed during the daytime (7am-midnight), and less in the night (midnight-7am). Typically, people with immersion / storage heaters find that this option is best for them, but this is not always the case!