Energy Meter & Readings FAQs

All your questions about meters answered, including how to read your meter, upgrading to a smart meter and understanding MPAN and MPRN’s.

Reading gas and electricity meters isn’t always as easy as we’d like it to be. So, if you’re in need of some assistance, read our guide on how to read your energy meter and become a meter reading pro!

If you’re still having trouble, get in touch with the Utility Point team and we’ll be happy to help.

You can submit your meter readings in one of three ways:

  • Call our dedicated meter reading phone line on 03455 57 78 78 (option 2) and leave us a voicemail (don’t forget to include your name and member number)

If you don’t upload a meter reading each month your bill will be estimated and will then be subject to change once you send us an up to date reading, which could result in large debt or credit.

Don’t worry if you’ve submitted the wrong meter readings, it happens!

Simply email the correct ones to (you can attach a photo of your meter if you’re not sure which numbers to send).

Once we receive your email, we’ll update your account and send you a confirmation (don’t forget to include your name and member number).

You can also chat with us online using the online chat tool at the bottom of the screen.

MPAN stands for Meter Point Administration Number and is a unique 13-digit number that identifies your home’s electricity supply.

You can find your MPAN on an electricity bill or statement (if it is shown in a 2-row box, it’s the bottom one). It is sometimes referred to as your ‘S Number’ or ‘Supply Number’.

Energy suppliers use this number to make sure they supply the right property with electricity when you switch or move home.

MPRN stands for Meter Point Reference Number and is a 6 – 10 long number that identifies your home’s gas supply. Sometimes referred to as your ‘M Number’, your MPRN can be found on a gas bill or statement.

Energy suppliers use this number to make sure they supply the right property with gas when you switch or move home.

Your MPAN and MPRN numbers can be found on any energy statement or bill. Your MPAN will be on an electricity statement and your MPRN on a gas statement.

If you can’t find your MPAN and MPRN numbers, we can find them for you using a national database. To get started, we’ll need your Meter Serial Number (MSN), which you’ll find on the front of your physical meter.

Yes! We’re delighted to now support SMETS2 smart meters installed by other suppliers and migrated SMETS1’s. We’re also rolling out installations of our own SMETS2 smart meters to our members, which won’t cost you a penny.

If you’ve not already received one, we’ll send you an email when we’re installing smart meters in your area, which will tell you how you can book your installation appointment.

Our next generation smart meters are SMETS2 which means even if you switch away from Utility Point in the future, it’ll still work with other suppliers.

If you already have a SMETS1 smart meter, we can still take over your energy, but your meter would revert to behaving like a normal meter and you’d need to provide us with monthly readings.

If you have a SMETS first generation smart meter, currently, only the supplier who installed it will be able to connect to it properly. So if you have this type of meter and you switch to Utility Point, we won’t be able to connect to it. This is an industry wide issue so nor will other suppliers.

The good news is SMETS1 meters are gradually being upgraded to allow energy companies other than the installing supplier to connect to it properly. There’s also a new generation of smart meter, SMETS2, that can connect to any supplier, regardless of who installed it, and are now used as standard by most suppliers.

If you have a SMETS1 meter that hasn’t been upgraded, you can still switch to Utility Point! All it means is that you’ll need to send us regular meter readings so we can provide you with accurate bills that are based on your actual usage.

We’re currently rolling out next-generation SMETS2 smart meters for our members. If you’ve not already received one, we’ll email you to let you know when we’re installing them in your area so you can book an appointment. Our SMETS2 smart meters can connect to any supplier so you can switch energy provider without losing any of its clever features.

Utility Point is currently rolling out next generation SMETS2 smart meters. You’ll receive an email when we’re installing them in your area which will tell you everything you need to know about our smart meters and how you can book your appointment.

Yes, we love smart meters here at Utility Point so we’re more than happy to tell you a little more about them.

Of course, one of the main reasons smart meters are so popular is they make it really easy to understand your energy use, which helps you to not only lower your energy bills but your carbon footprint too!

Another great feature is that they send your meter readings to us automatically, so you won’t have any more estimated bills.

There are a few more features and benefits that make smart meters so fantastic, including:

  • They’re free to install – it won’t cost you a penny to have a smart meter installed
  • Unlike the old model, the new and improved SMETS2 smart meter can switch over to any energy supplier
  • You can easily keep track of how much energy you’re using and how much it’s costing you
  • A smart meter can be used as a pre-payment meter and will show you how much credit you have left
  • Installing a smart meter is quick and easy – it usually takes just a few hours and your energy supply will only need to be turned off for an hour or so

We can support prepayment meters. Get in touch to find out more. 

A two-rate meter is an electricity meter that records your electricity use at different times of the day. Two-rate meters don’t exist for gas. Unlike a traditional meter, a two-rate meter will have two rows of numbers, called registers, each labelled to indicate which time period they record.

One register may be called ‘day’, ‘normal’ or ‘peak’, and record your electricity use during the daytime.

The second might be called ‘night’, ‘low’ or ‘off-peak’, and will record your electricity use during the night.

You can tell how long the ‘off-peak’, or ‘night’, register operates for from the name of your meter, for example:

  • Economy 7 meters

A typical Economy 7 meter’s night register operates for seven hours, usually between midnight and 7am. The day register operates between 7am and midnight.

  • Economy 10 meters

A typical Economy 10 meter’s night register operates for ten hours, usually between 10pm and 8am. The day register operates between 8am and 10pm.