Moving home

We know there’s lots to think about when moving home, so we try to make it as pain free as possible for you. If you’re already a Utility Point customer, we can ‘move’ with you.
Simply send us an email help@utilitypoint.co.uk or give us a call on 03455 57 78 78 before your moving date, and we’ll talk you through it.
We’ll need to know the following information:
Current property
• Your moving out date.
• If you know who’s moving in or who will be responsible for the property once you’ve moved out.
• Your closing meter readings (after you’ve move out of course). This is so we can end your usage at the correct point. We will transfer your full account balance over to your new property.
New property
• Your moving in date (if it’s different to when you’re moving out). It takes us 21 days to get your new property on supply so the more notice you give us the better.
• Where you’re moving to.
• Whether you need gas and/or electricity.
• A bit of information on your new place, so we can estimate your usage and adjust your new payment if needed.
• Your opening meter readings (once you’ve moved in). This is so we can again start you off at the right point.

Of course, we’d love to ‘move’ with you but if you want to end your Utility Point contract please email or call us with the following information:
• Your move out date.
• If you know who’s moving in or who will be responsible for the property once you’ve moved out.
• Your closing meter readings (after you’ve move out). This is so we can end your usage at the correct point and send out an accurate final bill.
• Please remember not to cancel your Direct Debit, this can delay your final payment or refund that may be due. You may also be subject to additional charges.
Don’t forget as a Utility Point customer you have access to a range of benefits including great savings and rewards programme.