Answering all your questions about your energy
Here you’ll learn all about how you’re charged for your energy use, including understanding your energy statements and how you’re charged for the energy you use.
If you pay your energy bills by Direct Debit, we’ll send you a statement at the end of each month detailing your charges. You don’t need to do anything; the statement is just for information.
It’s important to keep on top of your energy so here at Utility Point, we’ve made our statements as easy to understand as possible. If you find you need help understanding them, please get in touch and we’ll be happy to assist.
Your energy bill is worked out using three things – your unit rate, standing charge and VAT.
- The unit rate is a charge based on the number of kilowatt-hours (kWh) of gas and/or electricity you’ve used
- The standing charge is a charge that covers the cost of keeping you connected to the energy network and managing your account. It’s based on the number of days we’ve supplied energy to your property
- VAT – charged at a reduced rate of 5%
We calculate your energy charges by multiplying the units of gas and/or electricity you’ve used (or estimated to have used) in the billing period by the tariff unit rate you are on (£/kWh).
We then add the daily standing charge multiplied by the length of the charging period. Finally, we apply VAT (charged at 5%).
If you’ve used 750 kWh of gas with a unit rate of 3p per kWh over a 30-day month, your gas bill would be worked out as follows:
- Gas unit rate 3p per kWh x 750 = £22.50
- Standing charge 21.00p per day x 30 days = £6.30
- Add 5% VAT = £1.44
Total cost of gas = £30.24
If you’ve used 180 kWh of electricity with a unit rate of 15p per kWh over a 30-day month, your electricity bill would be worked out as follows:
- Electricity unit rate 15.00p per kWh x 180 = £27.00
- Standing charge 21.00p per day x 30 days = £6.30
- Add 5% VAT = £1.67
Total cost of electricity = £34.97
Remember, you’re charged only for the energy you use but if you don’t submit regular meter readings, we’ll estimate your energy use which means you could end up paying too much or too little.
We ask for monthly meter readings so we can bill you on your actual energy use.
However, if we don’t receive a meter reading from you by the end of your billing period, we’ll need to produce an estimated value to generate a statement.
- Estimating electricity
We estimate usage by using your Estimated Annual Consumption (EAC). This is a number held and managed within a centralised industry database which estimates what the yearly usage of a particular meter will be.
You’ll find this figure on an energy statement.
Each electricity meter point in the UK has an EAC associated to it. A typical EAC for an average home is 3,100 kWh a year.
We adjust your EAC for seasonality as you would usually use more electricity during the winter months than in the summer.
- Estimating gas
We estimate gas usage in a similar way to electricity, however the figure we use is called your Annual Quantity (AQ).
Each gas meter point in the UK has an AQ associated to it. A typical AQ for an average home is 12,500 kWh a year.
Please note, EAC and AQ numbers are reviewed and can be updated from time to time, so you may see a different figure on your energy statements.
If you don’t feel these estimated values reflect your usage, please submit meter readings each month via your online Utility Point account so we can calculate your bill from your actual usage.
If you submit a meter reading after your statement period, it will be included in your next energy statement.
A unit rate is the cost per unit of energy you use in your home. For example, electricity is measured in kilowatt hours (kWh), so a unit rate is the cost per kWh you use.
Say you use 250 kWh of electricity in a month and your unit rate is 15p per kWh used. To work out how much you spent on electricity for that month, you would multiply your usage, in this example 250 kWh, by your unit rate.
In other words, 250 kWh x 15p, which equals £37.50. So, you would have spent £37.50 on electricity that month.
Don’t forget, your bill will also include your standing charge and 5% VAT.
Unit rates vary and depend on a few things, including where in the country you live, how you pay for your energy, and what tariff you choose.
A standing charge is added to most energy bills and is a fixed daily charge that you pay to cover the costs of supplying your home with gas and electricity, carrying out meter readings, and maintenance.
Your standing charge also goes towards the cost of government initiatives and reducing carbon emissions. You may have a separate standing charge for each meter.
Your energy personal projection is your anticipated energy cost for the next 12 months. It assumes you won’t change or renew your energy tariff over this period.
It also assumes you will use the same amount of energy as you did last year, taking into account any meter readings you have provided and includes any discounts or charges that may apply (like VAT).
If you are on a tariff that is due to end in the next 12 months, we’ll assume that you will move onto our Simple Energy tariff when your current tariff expires.
For example, if your current tariff expires in 3 months, your calculation will be based on 3 months of your existing tariff and 9 months of the Simple Energy tariff.
Your personal projection is only an estimate and doesn’t include any credit or debit balance you may have on your account.
The good news is there are lots of things you can do to help lower your energy use, carbon footprint, and gas and electricity bills!
- Upgrading to a smart meter to better monitor your usage
- Turning down your heating by 1 or 2 degrees
- Using a timer to control your heating
- Switching to LED lightbulbs
- Regularly servicing your boiler
These suggestions are just a few ways you can lower your energy use. Check out our blog post for even more ideas for reducing your energy consumption that you can easily introduce into your everyday life.
Yes! You can learn more about the mix of fuels we use to generate electricity, and the impact this has on the environment, on our Fuel Mix Disclosure page.
To qualify for a free annual gas safety check, you will be:
- Of pensionable age, disabled or chronically sick; and
- Live alone; or
- Live with others who are all of pensionable age, disabled, chronically sick or under 18; or
- Live with a child who is under five
Please note that you must not:
- Occupy premises where a landlord is responsible for arranging a gas safety check
- Receive a means-tested benefit
- Had a gas safety check carried out at the premises in the last 12 months
During your check, an examination of each gas appliance will be carried out by a fully qualified person to determine the effectiveness of any flue, the supply of combustion air, its operating pressure or heat input (or, where necessary, both), and ensure it is operating safely.
To arrange your gas safety check call us on 03455 57 78 78 (Mon – Fri, 9am – 6.30pm).
The Warm Home Discount scheme helps those that need it most with the cost of their energy during the colder months.
Participating energy suppliers, of which Utility Point is one, provide eligible households with a discount of up to £140 off their winter electricity bill.
Utility Point is happy to be able to offer those in the core group of eligible people the Warm Home Discount on their electricity. You can find out more about the scheme and if you’re eligible for it here.
There’s no need to contact us as you’ll receive a letter telling you you’re eligible for the scheme and the payment will be processed automatically.
Yes, when you sign up to Utility Point energy, you’ll have a 14-day ‘cooling-off’ period in which you’re free to change your mind.
We’re sorry to hear you want to cancel your energy contract with us. If there’s something we can do to change your mind, please let us know.
If you decide you want to go ahead and cancel your energy contract, and you’re out of your 14-day ‘cooling off’ period, you can start a switch by choosing another energy supplier. They will let us know you plan on moving away from us.
Please note, if you’re cancelling while still in your contract term, you may have to pay an exit fee (as detailed in the terms and conditions of your tariff when you signed up).