Utility Point in administration

Published on September 14, 2021

Utility Point Limited in administration (“the Company”)

A message to all customers,

Please see below information regarding your new supplier, their contact details, what to do now to ensure you receive a final accurate bill and answers to a few frequently asked questions.

On 18 September 2021 Ofgem transferred the Company’s customers to EDF as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with EDF supplying energy to all customers from this date. The Company ceased supply of energy from 18 September 2021.

Following completion of the Ofgem regulatory process, on 22 September 2021, Rob Croxen, Paul Berkovi and Mark Firmin of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company.

Contact Information

As you have now transferred to your new supplier, EDF please make a note of their contact numbers below for any queries you may have.

  • SMS – 07481 341 928
  • WhatsApp – 07480 802 942
  • Call – 0333 009 7120

Ensuring you receive an accurate final bill.

Please provide meters readings through the online hub in the normal way https://portal.utilitypoint.co.uk/Account/Login

If you have meter readings for the transfer date, being 18 September, please submit these otherwise please can you send the next available meter reading and the date it was taken. This may be today. This will be important to ensure an accurate bill is provided and a smooth transfer to EDF.

It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.

If you are in debit to Utility Point in administration, you should wait to hear from EDF or Utility Point in administration who will talk to you about repayment arrangements.

Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem. We also attach a link to the Ofgem statement (Utility Point customers: Your questions on new supplier EDF | Ofgem) that has been issued with regards to the current situation and your new supplier.

Below is a set of frequently asked questions to provide further guidance. This should be read in conjunction with the frequently asked questions issued by EDF (Welcoming Utility Point customers| EDF (edfenergy.com).

The affairs, business and property of Utility Point Limited in administration (“the Company”) are being managed by Rob Croxen, Paul Berkovi and Mark Firmin (“the Joint Administrators”) who act without personal liability.

Customer FAQ references

  1. As a customer what do I need to do?
  2. Should I take a meter reading?
  3. What happens to any outstanding payments/debt due to Utility Point?
  4. What happens if I have a credit balance?
  5. What will happen to my Direct Debit?
  6. What will happen if I’m already in the process of switching supplier?
  7. What happens if I have already switched supplier?
  8. What happens if I’m moving to a new house?
  9. What tariff will I be on with EDF?
  10. Who can I contact for additional information?
  11. What do I do if there is something wrong with my gas or power supply?
  12. What do I do if there is a power cut?
  13. Will my gas or power supply be cut-off?
  1. As a customer what do I need to do?

You do not need to do anything at this point other than take your meter readings as at 18 September 2021 (or as close as possible) and submit to Utility Point Limited in administration in the normal way.

Your energy supply has been transferred to EDF as at 18 September 2021. They will be in contact with you in due course to set up a new account. In the meantime, your energy supply is secured and will not be affected.

  1. Should I take a meter reading?

Yes. Please take your meter readings as at 18 September 2021 (or as close as possible) and submit to Utility Point Limited in administration in the normal way.

  1. What happens to any outstanding payments/debt due to Utility Point?

A final closing account statement will be issued to all customers in due course, and you will be contacted regarding the payment of any outstanding balances.

  1. What happens if I have a credit balance?

All domestic customer credit balances are protected by Ofgem regulations and EDF will honour any valid credit balances. Please visit EDF’s FAQs for further information regarding credit balances.

  1. What will happen to my Direct Debit?

Please do not make any amendments or take steps to cancel your direct debit. The administrators will be working with EDF to automatically transfer your Direct Debit, if possible.

  1. What will happen if I’m already in the process of switching supplier?

If you are in the process of switching suppliers, you should contact your new supplier if you have any concerns about whether you have successfully transferred yet. Otherwise, please contact EDF regarding your ongoing supply.

  1. What happens if I have already switched supplier?

If you have already switched supplier, you do not need to do anything. Utility Point Limited in administration will be in touch regarding any outstanding amounts owed in the form of a final account statement. If your account is paid up to the date of your switch, you will not need to take any further action.

  1. What happens if I’m moving to a new house?

If you are about to move to a new house, then EDF will now be managing your energy supply. They will be in contact with you in due course and you will need to notify them regarding a change of address. If your move out date was before Utility Point Limited in administration went into administration, assuming you notified Utility Point in administration of your move, they will be contacting you with a final bill in due course.

  1. What tariff will I be on with EDF?

EDF will contact customers over the coming days and again in a few weeks when the transfer has been completed and your account has been fully set up, and they will be explaining details of your new tariff. If you have any immediate queries, please contact EDF.

  1. Who can I contact for additional information?

If you need any information regarding your energy supply, you will need to contact your new energy supplier, EDF.

Their website at www.edfenergy.com/content/welcoming-utility-point-customers provides useful FAQs and contact details.

If you’d like more information you can also take a look at Ofgem’s Safety Net FAQs.

If you have a query relating to your outstanding account with Utility Point Limited in administration then don’t worry we will be in touch in due course.

  1. What do I do if there is something wrong with my gas or power supply?

If there is something wrong with your gas or power supply you need to contact your new energy supplier, EDF. In an emergency situation please use the emergency contacts listed on the EDF website.

  1. What do I do if there is a power cut?

In the event of a power cut you will need to call your new energy supplier, EDF. In an emergency situation please use the emergency contacts listed on the EDF website.

  1. Will my gas or power supply be cut-off?

No. Your energy supply will not be cut off and has now been transferred to EDF.

The affairs, business and property of Utility Point Limited in administration (“the Company”) are being managed by Rob Croxen, Paul Berkovi and Mark Firmin (“the Joint Administrators”) who act without personal liability.