Your payment choices

Paying your energy bills


To make paying your energy bills quick and easy, we offer all our members various secure payment options. Take a look at these below, and if you’re having trouble paying your bills, remember that we’re here to support you.

Pay by Monthly Direct Debit

Setting up a Direct Debit is the easiest way to pay your energy bills. Once set up, payment will automatically be made each month. You also have the flexibility to change payment dates and amounts once you’ve switched to us. Plus, in the rare event of an error in payment, you’ll be covered through your bank or building society by the Direct Debit Guarantee. Please note, however, members that manage their account exclusively online benefit from a £15.00 discount per fuel that is included within the tariff.

  • Website

If you sign up with us via our website, you’ll automatically be asked to set up a Direct Debit and we’ll confirm straight away when your first payment will be collected.

  • Phone

You can call our friendly team on 03455 57 78 78 (9am – 6.30pm, Monday to Friday) and they’ll be happy to set up a Direct Debit for you. Remember to have an up-to-date meter reading, your bank sort code and account number to hand.

  • Post

Download and complete our online Direct Debit mandate form and simply send to Utility Point Limited, Floor 7, Merck House, Seldown, BH15 1TW.

  • Email

If you would like to drop us an email  help@utilitypoint.co.uk with your name, preferred telephone number and Utility Point Account number (found on your documentation / online account and starting with ‘UPD’) and we’ll arrange for one of our team to call you to set up your Direct Debit.

Pay by Bank Transfer (BACS or CHAPS)

You can pay by bank transfer by using our bank details below. It’s important that your Utility Point Account number (found on your documentation / online account and starting with ‘UPD’) is added as the ‘Payment reference’ so that we can link your payment to your account. Please bear in mind that payments can take up to 48 hours to be processed by your bank and so may not show immediately in your account.

Account number: 53739163
Sort code: 20-11-39

Pay at a Bank or Post Office (Cheque / Cash)

You can pay by cash or cheque at a bank or Post Office using a blank Giro slip (at selected locations only, please check the Post Office website). Please bear in mind, that some may charge for this service. Payments take three working days to reach us.

  1. If paying by cheque please make it payable to Utility Point Limited, add your Utility Point Account number on the back of the cheque (found on your documentation / online account and starting with ‘UPD’)  This is important so that we can allocate the payment and avoid any delays.
  2. Complete a payment Giro slip (available at Post Offices or Banks), ensuring it also has your Utility Point Account number on it.
  3. Take your chosen payment and Giro slip to the counter to process your payment.

Pay by debit or credit card

To make a card payment, simply call us on 03455 57 78 78 then select option 4 (9am – 6.30pm, Monday to Friday).

Pay by post (Cheque)

We accept cheques. Payments take approximately three-five working days to reach us and please allow extra time for busy periods like Christmas and Bank Holidays. We ask that you please do not post cash, as we cannot accept responsibility if it’s not received by us.

If paying by cheque:

  1. If paying by cheque please make it payable to Utility Point Limited, add your Utility Point Account number on the back of the cheque (found on your documentation / online account and starting with ‘UPD’) This is important so that we can allocate the payment and avoid any delays.
  2. Send your cheque with a covering letter including your full name and address to Utility Point Limited, Floor 7, Merck House, Seldown, BH15 1TW.

Pre-payment meters

A pre-payment meter can be installed to help manage your energy bills. This allows you to pre-pay for your energy and avoid any unexpectedly large bills. Full details on how to top-up your meter/s are provided with your meter keys.

Pre-payment meters can also help you to settle any debt owed to us, by allowing you to budget and spread out the cost that you repay alongside your energy use. To discuss your options please call our team on 03455 57 78 78 (9 am – 6.30 pm, Monday to Friday) or send us an email help@utilitypoint.co.uk

FAQs

Can I make payments from abroad?

Yes, you can make a transfer from your account to ours. Payments take up to five working days to reach us.

You’ll need your Utility Point Account number (found on your documentation or on your online account and starting with ‘UPD’). This is important so that we can allocate the payment and avoid any delays.

  1. Use your Utility Point Account number as the reference, it is important that you only quote this number and nothing else.
  2. Provide your bank with our details: 
    IBAN number: GB61BUKB20113953739163
    SWIFT Code: BUKBGB22
    Bank Name: Barclays

Where can I find my Utility Point Account Number?

You can find your Utility Point Account number on all documentation received from us or by logging onto your online account. Your Utility Point Account number will always start with ‘UPD’.

Do you offer any support if I’m struggling to pay my bills?

Yes. In the first instance, we urge you to call our friendly Member Service Team and discuss the options open to you, which may include alternative arrangements to make your bills more manageable.

The following organisations can also offer support and advice if you’re struggling with your energy bills.

Step Change Debt Charity

The UK’s largest provider of free, independent debt advice, helping thousands of people every week to overcome debt problems. You can contact them on 0800 138 1111 (Monday to Friday 8am-8pm and Saturday 8am-4pm). You can also use their online Debt Remedy tool which will recommend how to manage your debts, based on your personal circumstances.

National Debt line

A debt charity providing free advice in England and Wales via its helpline/chat function. It also had a handy online tool, My Money Steps, designed to help you work out the best way to deal with your debts. You can contact them on 0808 808 4000 (Monday to Friday 9am-9pm and Saturday 9.30am to 1pm).

Civil Legal Advice (CLA) 

Access to free, confidential legal advice in England and Wales. Call 0845 345 4 345 (Monday to Friday 9am-8pm and Saturday 9am-12.30pm).

Citizens Advice Bureau

For free advice and information on debt, you can also drop into your local Citizens Advice Bureau or visit the links below: