Paying Your Energy Bills
As an energy supplier who puts our members first, we have lots of different ways that you can pay for your gas and electricity. The easiest way is via a monthly direct debit as your payments will come out automatically, but there are other options available, as outlined below.
Remember, if you’re having trouble paying your bills, we’re here to support you however we can. Simply get in touch to have a chat about your options.
Monthly Direct Debit
Setting up a Direct Debit is the easiest way to pay your energy bills. Once set up, all your payments will automatically be made each month and you have the flexibility to change payment dates and amounts once you’ve switched.
You can set it up via:
- Website – set up a Direct Debit online and have your first payment date confirmed straight away.
- Phone – call our friendly team on 03455 57 78 78 (9am – 6.30pm Monday to Friday) to set up your Direct Debit (you’ll need an up-to-date meter reading, your bank sort code and account number).
- Post – download and complete our Direct Debit mandate form and send to Utility Point Limited, Floor 7, Merck House, Seldown, BH15 1TW.
- Email – send us an email with your name, telephone number and Utility Point Account number to email@example.com and we’ll be in touch.
Pay by Bank Transfer (BACS or CHAPS)
Pay by bank transfer using our bank details below. Use your Utility Point account number (found on your UP documents or online account and starting with UPD) as the ‘Payment Reference’ so that we can link your payment to your account. Please bear in mind that payments can take up to 48 hours to be processed and may not immediately show in your account.
- Account number: 53739163
- Sort code: 20-11-39
Pay at a Bank or Post Office (Cheque / Cash)
You can pay by cash or cheque at a bank or Post Office using a blank Giro slip payable to Utility Point Limited. Make sure to include your Utility Point account number on the back.
Pay by Post (Cheque)
You can send a cheque, payable to Utility Point Limited, along with a covering letter with your name and address on, to:
Utility Point Limited, Floor 7, Merck House, Seldown, BH15 1TW.
Please pop your UP account number on the back. Please don’t send cash as we cannot accept responsibility if it’s not received by us, and bear in mind postal payments can take 3-5 days to arrive.
A pre-payment meter can be installed so you can pay for your energy in advance. Full details on how to top-up your meter is provided with your meter keys.
Payment Options FAQs
Yes, you can make a bank transfer when abroad. Payments take up to five working days to reach us. Use your Utility Point account number as the Payment Reference so we can allocate the payment to your UP account.
Provide your bank with our details:
- IBAN number: GB61BUKB20113953739163
- SWIFT Code: BUKBGB22
- Bank Name: Barclays
You can find your Utility Point account number on all documentation received from us or by logging onto your online account. Your Utility Point account number will always start with UPD.
Yes, we’re here to help you in any way we can. So, if you’re struggling to pay your energy bills, call our friendly team and we’ll chat through your options, which may include alternative arrangements to make your bills more manageable.
The following organisations can also offer support and advice if you’re struggling with your energy bills.
- Step Change Debt Charity
- National Debt line
- Civil Legal Advice (CLA)
- Citizens Advice Bureau