What is the Priority Services Register?
The Priority Services Register (PSR) is our way of helping our vulnerable members by providing extra help and support when they need it, from helping you read a bill to safeguarding electricity that powers vital medical equipment.
The PSR is completely free and confidential and it means you’ll always get the help you need, particularly in an emergency.
Who can apply and how?
You can apply for the Priority Services Register, or a family member or carer can apply on your behalf, if you’re:
Living with dementia
Of pensionable age
Living with children under 5
Experiencing mental health issues
Living with learning difficulties
Unable to speak English
You can also apply if you’re temporarily having trouble due to life-changing events, such as an operation, pregnancy, redundancy or bereavement.
Choose from 3 ways to apply:
Call us on 03455 57 78 78 (Monday to Friday 9am-6:30pm)
- Fill out the form below and apply online
When you sign up to the Priority Services Register, we’ll work out exactly how to support you, but here are some things we can do:
- Give you notice if we know about a planned power cut, which is especially important if you have electrical medical equipment.
- Send your Utility Point bills in large print
- Send duplicate bills to a friend, carer, or family member
- Provide a free annual Gas Safety Check if you’re eligible
- Send an engineer to read your meter and arrange a password so you know it’s us before opening the door
- Read your bills out to you each month if you’re visually impaired
When you sign up to the PSR, you’re consenting to your data being stored on our secure systems. We’ll never share it with anyone for marketing purposes (so you won’t receive sales calls) but sometimes we’ll share it with those who supply and maintain the electricity and gas to your home, including:
- Meter operators
- Engineering partners
- Network operators
You can tell us not to share your data, but it means we might not be able to meet your needs. For example, in the event of a power outage, we couldn’t tell a network operator to prioritise your power should you need it. We also couldn’t include you in our password scheme or give you a Gas Safety Check.