Warm Home Discount

Warm Home Discount


What is the Warm Home Discount scheme?

The Warm Home Discount is a government scheme, funded by energy suppliers, to help tackle fuel poverty.  Eligible customers can receive £140 towards their energy bill each winter.

Utility Point will credit customers that are eligible for The Core Group element of the scheme.

Further information is available at:

https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit

https://www.gov.uk/the-warm-home-discount-scheme/low-income

Core Group

If you are a Utility Point customer for electricity on 5th July and receive the Pension Credit Guarantee Credit, then you are eligible for the Core Group.

Eligible customers do not need to apply for the discount. The Department for Work and Pensions (DWP) will send you a letter between October–December to let you know that you qualify for the rebate and what you will need to do, if anything, next.

FAQs around the Warm Home Discount Core Group

When will the rebate be paid to me?

The Warm Home Discount rebate will be credited to eligible customer accounts by 31st March.

How will the rebate be paid to me?

Utility Point will apply a credit to your account for £140.00 by 31st March, which will show within the payment section of your online portal.  The rebate of £140.00 will be also shown on the next statement due after the credit is applied.

Why do Utility Point not offer the scheme for The Broader Group?

Only suppliers above 250,000 customers are required to offer the scheme to the Broader Group.  When we reach this threshold, we will update our procedures to ensure eligible customers are able to benefit.

If you have any questions please do not hesitate to contact the team on 0345 557 7878 between Monday – Friday 09:00am – 18:30 excluding bank holidays, or attentively you can email the team on help@utilitypoint.co.uk

Is there additional support available?

The Warm Home Discount scheme is often confused with the Winter Fuel payment which is a different scheme for customers over 65 years of age.  Winter Fuel payment does not come from energy suppliers and is paid directly to customers and is a credit between – £100 – £300 paid as a one-off annual payment. To to find out more visit https://www.gov.uk/winter-fuel-payment.

You can find out more about the heating payments and benefits you may be eligible for by visiting this government website: https://www.gov.uk/winter-fuel-payment

You must apply for any payments you are entitled to yourself and the payments will be made directly to you.

Alternatively, you may wish to speak to the Citizens Advice Bureau which is a free service for vulnerable customers that need additional support and assistance.  Please visit: https://www.citizensadvice.org.uk/consumer/energy/energy-supply/