Warm Home Discount

Warm Home Discount


What is the Warm Home Discount?

The Warm Home Discount is a government scheme, funded by energy suppliers, that was set up to help tackle fuel poverty. Eligible energy customers can receive £140 towards their energy bills each winter, to help them get through the colder weather.

Utility Point is pleased to be able to credit our members that are eligible for the core group of the scheme.

The Core Group

If you are a Utility Point member for electricity on 5th July 2020 and receive the Guarantee Credit of Pension Credit, then you are eligible for the core group.

Eligible members do not need to do anything to apply for the discount. The Department for Work and Pensions (DWP) will send you a letter between October and December to let you know that you qualify for the rebate and what you will need to do, if anything, next.

Further information is available at:

Warm Home Discount FAQs

The Warm Home Discount rebate will be credited to eligible member accounts by 31st March 2021.

We’ll apply a £140.00 credit to your account by 31st March 2021, which will show within the payment section of your online portal. The rebate of £140.00 will also be shown on the next statement due after the credit is applied.

Only suppliers who have more than 250,000 customers are required to offer the scheme to the broader group. When we reach this threshold, we will update our procedures to ensure eligible customers are able to benefit.

The Warm Home Discount is often confused with the Winter Fuel payment which is a different scheme for customers over 65 years of age. Winter Fuel payment does not come from energy suppliers and is a one-off annual credit of between £100 – £300 that’s paid directly to the customer. You must apply for any payments you are entitled to yourself and the payments will be made directly to you.

To find out more about this, visit the government’s website.

Alternatively, you may wish to speak to the Citizens Advice Bureau which is a free service for vulnerable customers that need additional support and assistance. 

Next steps

You don’t need to do anything to apply for the Warm Home Discount as the DWP will write to you to let you know that you qualify and what you need to do.

If you have any questions about the Warm Home Discount, you can get in touch with the friendly UP team and we’ll be happy to help. The quickest way to chat to us about the scheme is via our online chat tool, which you’ll find in the bottom right of your screen.