Warm Home Discount

Warm Home Discount


What is the Warm Home Discount scheme?

Unfortunately we are not a member of the Warm Home Discount scheme. All suppliers are regulated by Ofgem, we are required to meet certain customer thresholds before participating in the scheme. As a growing business we are looking forward to reaching those thresholds in the not too distant future and joining the scheme. As a responsible supplier we monitor both the thresholds set by Ofgem and our own customer numbers on a regular basis.

The Warm Home discount is a scheme offered by the government to help customers with low income by providing a one off credit of £140.00 to their energy account. This is paid directly by your supplier to the energy account and not as a direct payment. If  you are a customer that has a PPM ( pre-payment, key, top up meter) this is loaded directly onto the meter by the supplier.

How does a customer qualify for the scheme?

For a customer to receive the Warm Home Discount they have to be eligible and meet the requirements which are customers that are in receipt of Pension Credits, or on a low income. This is means tested as with any benefit scheme further information can be found here where full details of eligibility can be found  https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit or https://www.gov.uk/the-warm-home-discount-scheme/low-income

Is there additional support available?

The Warm Home Discount scheme is often confused with the Winter Fuel payment which is a different scheme for customers over 65 years of age. It’s an amount paid directly to the customer not the supplier and is a credit between – £100 – £300 paid as a one off annual payment. Suppliers are not involved with the Winter Fuel payment  to find out more visit. https://www.gov.uk/winter-fuel-payment  

You can find out more about the heating payments and benefits you may be eligible for by visiting this government website: www.gov.uk/browse/benefits/heating.

You must apply for any payments you are entitled to yourself and the payments will be made directly to you.

Alternatively you may wish to speak to the Citizens Advice Bureau which is a free service for vulnerable customers that need additional support and assistance. https://www.citizensadvice.org.uk/consumer/energy/energy-supply/