Sales Manager

Job Description

An exciting opportunity has arisen for a motivated Sales Manager to join the vibrant team at Utility Point. Based in Poole town centre.

We are seeking a Sales Manager who is highly flexible, motivated and has a passion for helping customers to manage their energy needs.

You will have a pivotal role in enabling us to continue to deliver exceptional service to our customers.

Key Responsibilities

• Review and manage team member’s productivity, performance and behaviours using Utility Point’s performance review system and Management Key Performance Indicators.
• Responsible for reporting across contact centres and analysis of statistical data, making recommendations to management on improvements and where efficiencies can be made to enhance call centre operational excellence.
• To deal with investigation meetings and any formal disciplinary/grievance hearings in line with company procedures and legislative requirements.
• Develop advisors by delivering regular monitoring, coaching and feedback on all aspects of performance. Identify and assess individuals training needs and act upon knowledge gaps identified to improve overall performance.
• On behalf of the Head of Sales handle and manage escalated customer complaints in accordance with Utility Point complaint management system.
• Work collaboratively with clients to understand their needs and support the development and implementation of product and marketing campaign initiatives.
• Challenge, support & engage all relevant Utility Point departments to deliver the contractual commitments.
• Work with operational areas to ensure mutually agreed performance criteria are delivered.
• Deliver accurate reporting such as sales volumes forecasts and growth potential to support department meetings and board reports.
• To manage real time service levels and work in partnership with operational management in order to deliver business SLAs.
• To take responsibility for the resource and forecasting process and own actions to mitigate risks to resource delivery and service levels.
• Manage and monitor adherence to physical call centre security, to mitigate the risk of financial crime and DPA breach and ensuring internal, industry and governing body quality standards are met.
• Ensure effective, impactful and consistent communication within the team and all relevant areas of the business.
• Responsible for ensuring the team’s level of technical knowledge is up to date and act as a referral point for the team to resolve product and technical queries.
• Deputise for Head of Sales as required.

Requirements

Our ideal Sales Manager will:

• Have demonstrable experience managing fast-paced telesales, telemarketing or internal sales teams.
• Be an excellent communicator with a clear professional telephone manner and have the ability to write effective business emails and correspondence.
• Be used to working with a database/CRM system.
• Be able to show us evidence of working to and achieving targets in a similar role.
• Have a keen eye for detail.
• Have the ability to structure your own time, use initiative and prioritise effectively.
• Be able to work well under pressure, have a flexible attitude and be responsive to change.
• Be proficient in the use of Microsoft Office.

Benefits

• Starting Salary of £27,000 – £30,000 basic with an excellent uncapped commission scheme
• Excellent career progression opportunities
• 29 days annual leave (including bank holidays), plus your Birthday off on us!
• Flexible working hours
• On site parking
• On the job training
• Excellent employer pension contribution
• Employee Assistance Programme
• Staff discounts for various entertainment, shops, restaurants etc
• Great working environment, with games consoles for break times
• Free tea/coffee and soft drinks
• Dress down every Friday
• Beer Fridays!

What’s next?

Are you the spark we are looking for? If so, we would love to hear from you!

Please apply using the online application form – don’t forget to attach a copy of your CV and write a covering note.